HOW LONG WILL MY ORDER TAKE?
Because items are custom stitched, orders are typically shipped in 7-10 business days by 2-3 day priority USPS. Depending on our stock, it can be much faster or a little longer. We don't have a huge warehouse with all the items in every color and every design all ready to throw in a box, though that does sound awesome. As soon as we win the lottery, we'll get right on that. The good news is, that means that it doesn't take any longer to add customization. Adding your pet's name or any other slogan doesn't mean it will take longer!
If you have a deadline for a gift please let us know and we'll do our best to accommodate you. We ship by United States Postal Service. We do offer international shipping options - though additional costs may apply. Free shipping offers are only valid within the United States. Once an item or items are in your cart there is a preview shipping button you can use to check the weight/price of shipping your particular item.
Because most items are custom stitched, all sales are final. If there is a problem with your order, however, please contact us immediately and we will do everything we can to accommodate. Unauthorized returns will be denied or charged a restocking fee.